Information We Collect
Personal Information
When you create an account or book a session, we collect:
- Name and email address
- Phone number (for booking coordination)
- Profile photo (optional)
- Billing and payment information
- Session preferences and special requests
Usage Information
We automatically collect certain information about your use of our service:
- Device information (browser type, operating system)
- IP address and general location
- Pages visited and features used
- Session duration and interaction patterns
How We Use Your Information
We use your information to:
- Provide our service: Process bookings, coordinate sessions, and deliver photos
- Communicate with you: Send booking confirmations, updates, and important notices
- Improve our platform: Analyze usage patterns to enhance user experience
- Customer support: Respond to inquiries and resolve issues
- Legal compliance: Meet regulatory requirements and protect against fraud
Information Sharing
We only share your information in these limited circumstances:
- With photographers: We share necessary booking details (name, contact info, session preferences) with your assigned photographer
- Service providers: Third-party services that help us operate (payment processing, email delivery, hosting)
- Legal requirements: When required by law or to protect our rights and users' safety
- Business transfers: In connection with mergers, acquisitions, or sales of assets
We never sell your personal information to third parties.
Data Security
We implement industry-standard security measures to protect your information:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls limiting employee access to necessary data only
- Regular security audits and monitoring
- Payment information processed through PCI-compliant providers
Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correct: Update or correct inaccurate information
- Delete: Request deletion of your account and associated data
- Portability: Receive your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restrict processing: Limit how we use your information
To exercise these rights, contact us at support@theparklens.com.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze site traffic and user behavior
- Provide personalized content and recommendations
- Improve security and prevent fraud
You can control cookies through your browser settings, though some functionality may be limited if you disable them.
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
International Users
If you're accessing our service from outside the United States, your information may be transferred to and processed in the US. By using our service, you consent to this transfer and processing.
Changes to This Policy
We may update this privacy policy periodically. We'll notify you of significant changes by email or through our platform. Your continued use of our service after changes indicates acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or our data practices, contact us: